Microsoft 365 Consultant & Senior ICT Engineer at Rolex
(Feb. 23 - Jan. 24)

• Manage email-related topics (Exchange Online, Exchange On-Prem,ClearSwift).
• Management and maintenance of secure communication services using KiteWorks (Accellion).
• Coordination with the outsourcing partner (Swisscom) for infrastructure management.
• Deployment of updates for 250 applications managed by the team.
• Monitoring service and incident resolution requests.
• Apply Microsoft best practices and ITIL methodology.
• Provide Level 2 and Level 3 support.
• Creation and coordination inter-team changes implemented by the team.
• Develop and implemented procedures.

Microsoft 365 Consultant & Senior ICT Engineer at Mazars CH
(April 22 - Feb. 23)

• Coordination with the outsourcing partner (Swisscom) for infrastructur management.
• Maintain infrastructure outside Swisscom's scope..
• Network: daily operations, troubleshooting, and incident resolution (switches/routers/printers), AlwaysOn VPN.
• Installation, reset, and configuration of mobile devices (Intune).
• Tracking service requests and incident resolution in accordance with Microsoft best practices.
• Perform audits and provide recommendations for Azure AD.
• Provide support to business users and VIPs. ( L2 and L3).
• Endpoint Manager / Intune: Coordination and troubleshooting.

System Administrator

• Migration to Microsoft 365
• Implementation of a Hybrid infrastructure
• Creation of "Autopilot" profiles in Endpoint Manager (Intune)
• Configuration of Conditional Access policies
• Software packaging for business applications in Endpoint Manager
• Transfer of email content from the previous hosting provider
• Tenant management

System Administrator / ICT Coordinator

• Technical coordination with service providers.
• Active Directory management.
• Project management.
• Implementation of workstation migration procedures.
• Inventory management.
• Patch panel verification.
• User support for mobility solutions.
• Workstation installation.
• First and second-level troubleshooting and incident resolution.
• Needs assessment and equipment ordering.
• User training.
• User support.

Technician at Union Bancaire Privée
(July 2016 - March 2017)

• Usage of SCCM for various reports.
• Manage secure badge-based printing system (UniFlow Canon).
• Implement workstation migration procedures.
• First and second-level troubleshooting and incident resolution.
• Use of ticketing tools (Remedy).

Technician at Japan Tobacco International
(Dec. 2015 - June 2016)

• Usage of ticketing tools (ServiceNow).
• Provide user support for mobility solutions.
• Basic troubleshooting for issues related to the Uniflow solution.
• First and second-level troubleshooting and incident resolution.

First-Level Help Desk Specialist at PICTET

• Communication with second-level support for ticket escalation.
• First-level incident resolution via remote access.
• Use of ticketing tools (Remedy).

Technician at CACEIS (Switzerland) SA
(Jan. - March 2015)

• Workstation installation.
• Management of failures, incidents, and IT service requests.
• First and second-level troubleshooting and incident resolution.
• Use of ticketing tools (Remedy).

Migration Technician for Geneva University Hospitals
(Oct. - Dec. 2014)

• Migration from Windows XP to Windows 7.
• Add workstations to Active Directory.
• Usage of VitalQIP (DHCP server) for workstation declaration across different subnets.
• Incident resolution related to migration.
• User data migration.

System Administrator

• Needs assessment and IT equipment ordering.
• Installation and configuration of Backup Exec 2014.
• Creation of a new Active Directory structure.
• Configuration of roles in Windows Server 2008 (AD, File Services, WSUS, Print Services, WDS, MDT).
• Patch panel restructuring.
• User support.

Migration Technician at Credit Suisse

• Migration from Windows XP to Windows 7.
• Workstation cabling.
• User support.
• Incident resolution related to migration.

Technician at Procter & Gamble: 12 ½ months

• Second-level troubleshooting and incident resolution.
• Incident management & laptop installation.
• Use diplomatic communication to ensure compliance with IT procedures.

Technician at ICRC: 1 ½ months

• Setup of computers for new users.
• Incident management.
• Checks on patch panels.
• Installation of IP phones.
• Re-configuration of computers after internal move.

Services Industriels de Genève (1,700 employees)

Various internal internships

MIB Suisse (IT service provider for CERN)

• Customisation of computers for customers (labeling/taging).
• In charge of hardware failures on HP desktops, laptops, and servers.