Microsoft 365 Consultant & Senior ICT Engineer at Rolex
(Feb. 23 - Jan. 24)

• Managed email-related topics (Exchange Online, Exchange On-Prem, ClearSwift).
• Administered and maintained secure communication services using the KiteWorks (Accellion) technology-based solution.
• Coordinated with the outsourcing partner (Swisscom) for infrastructure management.
• Deployed updates for 250 applications managed by the team.
• Monitored service and incident resolution requests.
• Applied Microsoft best practices and ITIL methodology.
• Provided Level 2 and Level 3 support.
• Coordinated inter-team changes implemented by the team.
• Developed and implemented procedures.

Microsoft 365 Consultant & Senior ICT Engineer at Mazars CH
(April 22 - Feb. 23)

• Coordinated with the outsourcing partner (Swisscom) for infrastructure management.
• Maintained infrastructure outside Swisscom's scope.
• Network: daily operations, troubleshooting, and incident resolution (switches/routers/printers), AlwaysOn VPN.
• Installed, reset, and configured mobile devices (Intune).
• Monitored service and incident resolution requests, following Microsoft best practices.
• Conducted audits and provided recommendations for Azure AD (M365) management.
• Provided Level 2 and Level 3 support to business users and VIPs.
• Endpoint Manager / Intune: Coordination and troubleshooting after deployments.

System Administrator

• Migration to Microsoft 365
• Implementation of a Hybrid infrastructure
• Creation of "Autopilot" profiles in Endpoint Manager (Intune)
• Configuration of Conditional Access policies
• Software packaging for business applications in Endpoint Manager
• Transfer of email content from the previous hosting provider
• Tenant management

ICT Coordinator

• Technical coordination with service providers.
• Active Directory management.
• Project management.
• Implementation of workstation migration procedures.
• Inventory management.
• Patch panel verification.
• User support for mobility solutions.
• Workstation installation.
• First and second-level troubleshooting and incident resolution.
• Needs assessment and equipment ordering.
• User training.
• User support.

Technician at Union Bancaire Privée
(July 2016 - March 2017)

• Used SCCM for various reports.
• Managed secure badge-based printing system (UniFlow Canon).
• Implemented workstation migration procedures.
• First and second-level troubleshooting and incident resolution.
• Used ticketing tools (Remedy).

Technician at Japan Tobacco International
(Dec. 2015 - June 2016)

• Used ticketing tools (ServiceNow).
• Provided user support for mobility solutions.
• Basic troubleshooting for issues related to the Uniflow solution.
• First and second-level troubleshooting and incident resolution.

First-Level Help Desk Specialist at PICTET

• Communicated with second-level support for ticket escalation.
• First-level incident resolution via remote access.
• Used ticketing tools (Remedy).

Technician at CACEIS (Switzerland) SA
(Jan. - March 2015)

• Workstation installation.
• Management of failures, incidents, and IT service requests.
• First and second-level troubleshooting and incident resolution.
• Used ticketing tools (Remedy).

Migration Technician for Geneva University Hospitals
(Oct. - Dec. 2014)

• Migration from Windows XP to Windows 7.
• Added workstations to Active Directory.
• Used VitalQIP (DHCP server) for workstation declaration across different subnets.
• Incident resolution related to migration.
• User data migration.

System Administrator

• Needs assessment and equipment ordering.
• Installation and configuration of Backup Exec 2014.
• Creation of a new Active Directory structure.
• Configuration of roles in Windows Server 2008 (AD, File Services, WSUS, Print Services, WDS, MDT).
• Patch panel restructuring.
• User support.

Migration Technician at Credit Suisse

• Migration from Windows XP to Windows 7.
• Workstation cabling.
• User support.
• Incident resolution related to migration.

Technician at Procter & Gamble: 12 ½ months

• Second-level troubleshooting and incident resolution.
• Used failure management tools and installed laptops for new users.
• Ensured compliance with IT procedures through diplomatic communication.

Technician at ICRC: 1 ½ months

• Installed computers for new users.
• Managed failures and incidents.
• Verified patch panels.
• Connected IP phones.
• Wired computers after an internal relocation.

Services Industriels de Genève (1,700 employees)

Various internal internships

MIB Suisse (IT service provider for CERN)

• Prepared computers for clients.
• Responsible for hardware failures on desktops, laptops, and HP servers.
• Replaced various hardware components on laptops, desktops, and servers.